Citizens perceptions of drug safety
Hospitals are unsafe places, but citizens perceive them as safe. Citizens, at least in Britain, are also unaware of the variations in performance among hospitals. I was at a meeting on quality in health care where the head of a patient organisation described his ideas of quality. He didn’t mention either safety or the quality of clinical care, two features that a senior doctor thought mattered most when talking about quality. Why, asked the senior doctor, didn’t he mention them?